Over one million still need to renew their tax credits

With just a week to go until the tax credit renewal deadline on 31st July, HM Revenue & Customs is urging over a million customers to do so before it is too late.

Last year 320,000 customers had their payments stopped or altered because they missed the deadline to inform HMRC of changes to their circumstances such as changes to working hours, income and childcare cost.

Tax credits help working families with targeted financial support. HMRC has made it easier than ever to renew and more than 59% of customers have renewed online or via the HMRC App. The most popular times of day to renew by phone are between 10am-12pm and 4.30-6.30pm, but customers renew any time – day or night – through HMRC’s online services.

Angela MacDonald, HMRC’s Director General of Customer Services, said: “We’ve improved our services, so customers can renew their tax credits at a time that’s convenient to them, but the 31st July deadline is fast approaching.

“I urge customers who have yet to renew their tax credits to do so as soon as possible, to avoid their payments being stopped.”

Date published 24 Jul 2018 | Last updated 24 Jul 2018