Customer Services
At TaxAssist Accountants, we are dedicated to delivering exceptional service to all our clients. We believe in continuous improvement, and a key part of this process is your feedback. Whether it's praise or a suggestion for improvement, we are eager to hear from you to enhance our services.
Client Complaints
We strive for excellence in everything we do and hope that you are completely satisfied with the services provided by your TaxAssist accountant. If, however, you encounter any issues, it is important to address these directly with your Taxassist Accountant. As all TaxAssist Accountants operate as self-employed professionals, any concerns should be communicated directly to them.
Each accountant under the TaxAssist Accountants banner operates independently but is licensed to use the intellectual property of TaxAssist Direct Ltd. They function as sole traders, carry their own professional indemnity insurance – a prerequisite for our network membership – and receive extensive training and ongoing professional development from us.
Support Centre Contact Details
TaxAssist Direct Ltd
Second Floor, Bankside 300
Peachman Way, Broadland Business Park
Norwich, Norfolk, NR7 0WF
Email: [email protected]
Please note, while our Support Centre team is always ready to listen and assist, they do not have access to individual client records, accounts, or funds. Issues related to specific account details or financial transactions should be directed to your individual TaxAssist Accountant. Should you have general comments about our services or need assistance that does not involve specific information our Support Centre is here to help.
Professional Affiliations
TaxAssist Direct Ltd is proud to be a full member of the British Franchise Association, demonstrating our commitment to excellence and ethical business practices within the franchising industry.
Join us in three easy steps
Get in touch
Arrange a free consultation in person or via video with your local accountant. It’s an informal chat to get to know you and find out more about the help you are looking for.
Chat to an expert
We clearly explain the support available to you and are happy to act as business advisors in order to help you grow your business.
Get a fixed quote
Our fees are fixed and tailored specifically to each individual's needs, so that you only pay for the level of support and services that you require.
Choose the right accounting firm for you
Running your own business can be challenging so why not let TaxAssist Accountants manage your tax, accounting, bookkeeping and payroll needs? If you are not receiving the service you deserve from your accountant, then perhaps it’s time to make the switch?
Local business focus
We specialise in supporting independent businesses and work with 100,000 clients. Each TaxAssist Accountant runs their own business, and are passionate about supporting you.
Come and meet us
We enjoy talking to business owners and self-employed professionals who are looking to get the most out of their accountant. You can visit us at any of our 409 locations, meet with us online through video call software, or talk to us by telephone.
Switching is simple
Changing accountants is easier than you might think. There are no tax implications and you can switch at any time in the year and our team will guide you through the process for a smooth transition.